Every Google review answered in your voice. AI drafts the reply and texts it to you — approve it with one tap, no app, no login.
For local service businesses that live and die by their online reputation.
85% of people use Google to read reviews before choosing a local business (BrightLocal, 2025). A few unanswered bad reviews can quietly send them to a competitor.
Writing thoughtful, professional responses takes time you don't have. So reviews go unanswered — which looks even worse.
When a customer searches your category, the business with more reviews and better responses ranks higher and gets the call.
You still get the last word.
Search is changing, and your reviews are the new front page. When someone asks Google — or an AI assistant — "who's the best near me," the answer is built from your reviews: how many, how recent, what they say, and whether you respond. Concierly makes sure that answer is you.
Maple Street Auto
★★★★☆ 4.4 · 128 reviews
Sarah K. ★★★★★
"Quick oil change and honest advice. Will be back."
No response
Dev P. ★★☆☆☆
"Car wasn't ready when they said it would be."
No response
Maple Street Auto
★★★★☆ 4.4 · 128 reviews
Sarah K. ★★★★★
"Quick oil change and honest advice. Will be back."
Response from the owner
Thanks, Sarah! Honest advice is the whole point. See you at your next service.
Dev P. ★★☆☆☆
"Car wasn't ready when they said it would be."
Response from the owner
Dev, thank you for telling us. We'd like to hear what happened. Could you give us a call at the shop?
Businesses that reply to at least 1 in 4 of their reviews earn 35% more revenue than the average business. Womply, analysis of 200,000+ small businesses
When someone asks ChatGPT, Gemini, or Google "who's the best near me," the answer is built from what they can read about you — your website and your Google Business Profile. Most local business sites are missing the signals that make that answer you.
Concierly audits both every month, scores what search engines and AI actually see, and hands you the fixes. No agency, no retainer.
SEO Health
Re-scanned monthly50 / 100
Needs work
yourbusiness.com
Title & meta description
20/20
Structured data
0/20
Images & alt text
0/15
Mobile & technical
15/15
Crawlability
15/15
Content & headings
0/15
Fix next
Add LocalBusiness structured data
+20 ptsTells Google and AI assistants your name, address, and hours in machine-readable form.
Ready-to-paste snippet generated
Add descriptive alt text to images
+8 ptsEach one runs on its own. Together they cover getting found, getting reviews, and answering them.
Every review answered, in your voice, without you writing anything.
Concierly watches your Google listing around the clock and alerts you the moment a review is posted.
A personalized response is ready instantly — written to sound like you, not a robot.
Approve it from the text with one tap, no login. Once you trust it, you can let replies to 5-star reviews post on their own; you still get a text each time.
Turn the customers who already like you into public proof.
After a service, send them a quick survey — manually or automatically through your booking system.
A simple, mobile-friendly experience that takes under a minute to complete.
Satisfied customers are guided straight to your Google listing to share their experience.
Stay readable to the search engines and AI assistants doing the recommending.
Tell Concierly your website and Google profile. That's the entire setup.
Every month, both are scored on the signals search engines and AI assistants actually read.
Plain-English recommendations ranked by impact — with the code snippets already written for you.
No add-ons and no upgrades. Every location gets all of it.
Once you trust the replies, turn on auto-posting for 5-star reviews, or 4 stars and up. Complaints and anything our checks flag still come to you first. Off until you switch it on, and you can edit or delete any reply.
Legal threats, safety concerns, or language that could escalate are flagged instantly, whatever the star rating, with a careful draft waiting for your approval. Never posted automatically.
When you subscribe, Concierly drafts replies for your unanswered reviews, up to the last 100 or 12 months.
Rating trends, customer sentiment, nearby competitors, and where you rank across your area, all updated automatically.
Each location has its own reviews, voice, and reports, all under one login.
No. During setup we learn your tone, your business details, and what you would and wouldn't say. Every response is drafted to sound like you wrote it, and nothing goes up without your OK.
Only if you turn it on. Auto-posting is off until you choose it for 5-star reviews, or 4 stars and up, and agree to it in your settings. Complaints, crisis reviews, and any draft our checks flag still come to you for approval. You get a text after each reply goes up, and you can edit or delete it any time. It's included in your plan, and you can switch it off whenever you like. Health, legal, financial, and childcare businesses can use it too, once they confirm their professional rules allow it; any reply that might reveal a client's treatment, case, or account is held for your approval.
It's white-glove. After you reach out, we set everything up with you — connecting your Google Business Profile, tuning your voice, and configuring review requests. Most businesses are fully running within a day or two, with no technical work on your end.
No. The day-to-day happens over text message: a review comes in, you get a text with a link, and you approve or edit the reply in seconds. There's a full dashboard when you want it, but you never need it.
Any review with legal threats, safety concerns, or language that could escalate publicly — not just 1-star ones — is flagged instantly into a crisis queue, and the AI drafts a careful de-escalation response for your approval. You handle the situation before it defines you — never an automated reply to an angry customer.
Yes. Review request texts are only sent to customers who have done business with you, every message includes opt-out handling, and we follow CTIA and Canadian (CASL) messaging guidelines.
More than ever. When Google's AI Overviews or an AI assistant recommends a local business, it draws on your reviews — how many you have, how recent they are, what they mention, and whether you respond. The businesses with fresh, plentiful, well-managed reviews are the ones AI surfaces. Concierly keeps that signal strong, so you're the answer it gives.
For most local businesses, no. Concierly's monthly SEO Health audit checks your website and Google Business Profile the way search engines and AI assistants read them, then gives you plain-English fixes with the code snippets already written. Paste them in — or forward them to whoever manages your site — and we re-check everything next month. It's the ongoing monitoring an agency retainer buys, without the retainer.
No. Month to month, cancel anytime. You get a 14-day free trial, and there are no setup fees.
Yes. Payments are handled by Stripe, a PCI-compliant processor used by millions of businesses. Your card details go straight to Stripe's secure checkout; Concierly never sees or stores your card number.
Reach out and we'll set everything up for you. 14-day free trial. Cancel anytime.
Get startedAfter you get started
We get in touch within 24 hours
We connect your Google profile and learn your voice with you
Your first drafted replies arrive by text